La Maison

PRIVACY & COOKIES NOTICE

Welcome to our website and to the online registration for La Maison Rémy Martin, our exclusive members club which opens its doors for 3 weeks on the 16th of February to the 4th of March in the heart of Soho in London, at 147 Wardout Street, W1F 8WD London.

This privacy notice tells you what to expect when we, Remy Cointreau UK Distribution Limited collect personal data from you – our aim is to always use your personal data fairly, responsibly and securely.  We are committed to ensuring that your privacy is protected.

If you have any requests concerning your personal data or any queries with regards to this privacy notice, please contact us by e-mail at concierge@remy-martin.com

About La Maison Rémy Martin

Please note that attendance to La Maison Rémy Martin is solely for members and is by invitation only.  Invitations are non-transferable and you are permitted to invite 3 people to attend La Maison Rémy Martin with you.

Once you have completed the Members’ registration process, and provided we accept your application, our concierge will contact you to confirm the address and dates for this year’s La Maison Rémy Martin, your attendance and with further details about the event.

Please note that registration does not guarantee entry to La Maison Rémy Martin and we reserve the right to turn away guests at the door if we consider it appropriate for any reason or if the venue is full.

Information collected

You do not have to give us any personal data in order to use most of our website. However, if you wish to use certain areas of our website, we may collect and process the following personal data about you:

  • Information that you provide by completing our online registration forms;
  • Information that you provide by signing-up to our e-mail mailing list;
  • Information that you provide when entered into any of our online competitions;
  • Information you provide to our concierge who will contact you to confirm your invitation to La Maison Rémy Martin;
  • If you contact us, we may keep a record of that correspondence;
  • Details of any workshops or events that you book with us;
  • Details of any other events hosted by us (or any of our carefully selected partners) which we think may be of interest to you; and
  • Details of your visits to our website– see “Aggregrate data” section below.

How we use your personal data

When you provide us your personal data we will only use your information in accordance with this privacy notice.  We will use your personal data to process your registration for La Maison Rémy Martin and once you have completed the online registration our concierge will contact you to confirm your invitation and to provide you with further information about La Maison Rémy Martin and to answer any questions you may have about the event.  With your consent, if you have registered for La Maison Rémy Martin or entered into any of our online competitions, we may also contact you by e-mail about future events or exclusive offers that we think may be of interest to you or with marketing information about our products or services (or those of our carefully selected partners). We may use your personal data at any time to meet legal, regulatory and compliance requirements, or to monitor and analyse the use of any account to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime. We may also use your personal data to gather management information to form statistical and trend analysis, or to personalise your experience of the website – see “Aggregate data” section below.

Access to personal data

If you would like to find out what personal data we hold about you, you can do so by making a ‘subject access request’.. We may require you to provide verification of your identity and to pay an administration fee (which is currently £10) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation. To make a request or if you believe that any information we are holding about you is incorrect or incomplete, please e-mail us at concierge@remymartin.com

Aggregate data

With regard to each of your visits to our website we may automatically collect the following information:

  • technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our website about products and / or services that may interest you or them.

Cookies (and related tracking technologies)

We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our website:

  • Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

  • Category 2: Performance Cookies

These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

  • Category 3: Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

  • Category 4: Social Media Cookies

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control.  Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

To find out more about cookies please visit:  www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

  • Use of Web Beacons.

Some of our Web pages or emails may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages or open our emails. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page/email on which the Web beacon resides. These beacons are used to track the effectiveness of a particular campaign.

 Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we have in place reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure.

Third party links

Our website may, from time to time, contain links to other websites of interest. Please note, these websites have their own privacy policies and we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this Privacy Notice

We may revise this privacy notice from time to time.  Any changes we may make to our privacy notice in the future will be posted on this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact us

Questions, comments and requests regarding this privacy notice are welcomed. Please contact us at concierge@remymartin.com

Complaints and queries

We try to meet the highest standards when collecting and using personal data. For this reason we take complaints we receive about this very seriously. We encourage people to bring it to our attention if they think our collection or use of personal data is unfair, misleading or inappropriate.